Personal data management
All information provided on personal data or collected through operations on wowtea.co.uk will be processed by Biofit Trade Ltd.., based in Bulgaria, Blvd. Bulgaria 81B, fl. 4, office 7, Sofia 1608
FitBody guarantees the security and confidentiality of the information provided and transmitted through our IT system.
The data and personal information provided by USERS / CUSTOMERS are used by FitBody to manage orders, provide products and services, process payments, communicate with USERS / CUSTOMERS about orders, products, services and promotional offers or product recommendations. Here is an inventory of what data will be used for:
Name: for delivery by the DPD, DHL Courier Company
Surname: delivery by DPD, DHL Courier Company
Telephone number: for delivery by the DPD, DHL courier
Address: for delivery by the DPD, DHL Courier Company
E-mail address: contact the user for delivery problems or an incorrect telephone number. Send information about new products, current promotions and interesting articles. There is an option to unsubscribe from this list by clicking on the “Click here to stop receiving messages from us” button in the email itself.
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC:
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information
you give us such as your name, address and email address. When you browse our store, we also automatically receive your
computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and
operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new
products and other updates. Text Marketing and notifications: By subscribing to text notifications you agree to receive
recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit
card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it
for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either
ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If
after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection,
use or disclosure of your information, at anytime, by mailing us at: firstname.lastname@example.org
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you
are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor
dependents to use this site.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to
allow them to perform the services they provide to us. However, certain third-party service providers, such as payment
gateways and other payment transaction processors, have their own privacy policies in respect to the information we are
required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their
privacy policies so you can understand the manner in which your personal information will be handled by these providers. In
particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider,
then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you
here that it has been updated, so that you are aware of what information we collect, how we use it, and under what
circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or
simply want more information contact us at
Administrator of data
Optional or obligatory rendering of dataEnsuring your personal data at TheFitBody.eu, asked for at different places on the site, is necessary, in order to obtain the objectives enlisted at specific places. This data can be mandatory, which is marked with the symbol (*), placed next to the field with information. Every refusal to provide such data at TheFitBody.eu, when it is marked as mandatory, makes the main objective of this operation impossible: such a refusal could, for example, make it impossible for TheFitBody.eu to complete the order or to provide other services, which TheFitBody.eu provides.
How and why we process your personal dataYour personal data is mainly processed electronically via TheFitBody.eu and by third parties, which are selected due to their integrity and experience taking actions, which are of basic importance for our objectives, closely related with the usage of the website and its services for purchasing products. The data is processed in order to do the following services, which are accessible when accessing our site:
- Performing orders and related
actions – for this objective we obtain your: name, address, phone number, email;
- Registration or subscription for our bulletin, as well as getting information about our new products or promotions- for this objective we obtain your name and e-mail;
- Your likes with your friends via your profiles on social media sites;
- Management of payments, including the control for fighting fraud in cases when paying with credit/debit cards- for this purpose we transfer the gathered information for accomplishing the transaction, after which we save it with us;
- Management of your questions: technical, commercial, regarding the status of your order, as well as requests for information, in the broad sense of the word;
- Access by our specialists (media department, business development, web marketing, purchasing department, customer service.)
- Sending, after your consent, information for marketing purposes, commercial messages via different channels as well as with the help of traditional methods (paper mail, telephone).
- Sending commercial offers, for example, that are in line with your interests, after your consent, for purposes linked to profiling and improving your experiences navigating our website by using cookies, recent purchases, and so on.
The principles on which our policy for confidentiality is based are:Processing of data is solely for the purposes, and in accordance with the methods, illustrated in the information presented when the data are collected; use of the data for additional purposes only when the user has explicitly given consent (eg sending promotions, etc.); Data is accessed by third parties only for purposes that are essential to the service requested (for example, to banks, couriers). These are the only organizations that are the data controllers; we always perform requests to delete, modify or add the provided data; ensuring correct and lawful data management, protection of users’ personal data, and the application of appropriate security measures to protect the confidentiality, integrity, and availability of the data provided.
How long we store your informationData storage continues as long as we have a reason to store it. For example, our user has given his/her consent to collect and process information about it. We apply the following terms for storing the different types of personal data according to their purpose: The information related to the purchase made – within 5 years of the initial collection; Information for marketing purposes that you have voluntarily provided to us within 2 years of the initial collection and subsequent consent for its use. For the purpose of measuring user behavior on the site – based on the period of validity of the cookie being enrolled, but not more than one year.
Your rightsYou are always entitled to receive information from TheFitBody.eu regarding the way your personal information is used. You are also entitled to receive information from TheFitBody.eu about the source of your personal data; the purposes and manner of processing your personal information; the logic applied for processing by electronic means; the categories of companies to which personal data may be transmitted.
You are always entitled to receive from TheFitBody.eu:(a) updating, correcting, supplementing your personal data; (b) cancellation, transformation into anonymous form, the blocking or deletion of personal data processed in violation of law, including data not required to be stored for the purposes for which the data is collected or further processed;
You have the right to object, partially or wholly:(a) for legitimate reasons behind the processing of personal data relative to you, even if they are relevant to the purpose for which they are collected; (b) in the processing of personal data relating to the purpose of sending advertising or direct marketing material, or to complete a market survey or communication business activities. You may exercise your rights freely and at any time by sending a written request to TheFitBody.eu by email dpo@TheFitBody.eu and we will immediately respond to you. To ensure that your personal data is always true, up-to-date, relevant, and complete, please let us know about the changes that have occurred in our email dpo@TheFitBody.eu.
Who do we share your personal information withSometimes we save parts of the information on our servers or we send it to third parties. This is necessary in order for us to be able to provide you with the best experience when using our services, and sometimes for being able to ensure availability and accessibility of the service you use at all. These companies do not have the right to independently share this data. At this time, some of the entities, which process your personal data are as follows: The courier company that deals with processing the data necessary for the transport, delivery, and return of goods purchased on our website; The bank institution or company processing credit card information. https://www.braintreepayments.com/en-bg/legal/payment-services-agreement-3pl https://www.paypal.com/bg/webapps/mpp/ua/privacy-full Google with its own products: Google Analytics, Google Tag Manager, AdSense https://privacy.google.com/ Klaviyo https://www.klaviyo.com/privacy Facebook https://www.facebook.com/about/privacy Instagram https://help.instagram.com/519522125107875 SalesRay ERP – www.salesray.com
Last updates: May, 2018.